Last updated: 26 October 2026
This Privacy Policy explains how Norgenic SL processes your personal data when you use e-docshub.com and our services, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
1. Data controller
Norgenic SL · CIF B67882019 · Av. Jaume I, 95, 1º, 08226 Terrassa (Barcelona), Spain · Email (enable JavaScript)
2. What data we process
- Identification and contact data: name, email, phone, address.
- Application data: information you give us to assess eligibility and prepare your application (date of birth, nationality, visa and residence history, family details).
- Documents: copies of passports, birth certificates, police certificates, translations and other documents you upload.
- Payment data: processed by our payment provider; we do not store full card details.
- Technical data: IP address and data needed for the website to work securely.
Some information, such as criminal records, is only processed where strictly necessary for your application and with your explicit consent.
3. Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Providing the service you contracted (eligibility check, application preparation, support) | Performance of a contract (art. 6.1.b GDPR) |
| Processing special categories or criminal-record data needed for your application | Your explicit consent (art. 9.2.a GDPR) |
| Answering enquiries sent through the contact form, email or phone | Consent / pre-contractual measures |
| Invoicing and accounting | Legal obligation (art. 6.1.c GDPR) |
| Website security and fraud prevention | Legitimate interest (art. 6.1.f GDPR) |
| Sending information about our services (only if you opt in) | Consent, which you can withdraw at any time |
4. How long we keep your data
Application data and documents are kept for as long as the service lasts and then for the period needed to handle possible claims, after which they are securely deleted. Invoicing data is kept for the periods required by Spanish tax and commercial law (generally 6 years).
5. Who we share data with
- The Australian Government, only when your application is lodged, and only the information it requires.
- Service providers acting on our behalf (hosting, email, payment processing, translators), under data-processing agreements.
- Public authorities when required by law.
We do not sell your personal data.
6. International transfers
Lodging an Australian citizenship application involves transferring data to Australia. This transfer is necessary to perform the contract you request (art. 49.1.b GDPR). Where other providers process data outside the EEA, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
7. Security
Data is transmitted over encrypted connections, access is limited to staff working on your case, and we apply technical and organisational measures appropriate to the sensitivity of the information.
8. Your rights
You can request access, rectification, erasure, restriction, portability or object to processing, and withdraw your consent at any time, by emailing Email (enable JavaScript) with proof of identity. If you believe your rights have not been respected, you can complain to the Spanish Data Protection Agency (www.aepd.es).
9. Changes
We may update this policy. The current version is always available on this page with its date of last update.